Refund Policy:

If you are unsatisfied with your order, we will provide a partial refund. All refund requests must be within 24 hours of receiving the order, No exceptions. If you would like a partial refund, please contact us at Info@FlowerAvenueLV.com and expect an immediate response. We will ask for photos and a detailed reasoning for the request of the Refund.

Partial Refunds will be refunded back to the Original merchant of purchase.

Emergency Service Refund:

In the event of an emergency, If you purchase a service ticket to any of our Workshops, Class, etc. we have the right to not offer a refund due to taking ones spot in a limited persons event. Please plan accordingly if you plan to purchase a ticketed event. If there is a no show without warning, we will not provide a refund.

Delivery Policy:

Our delivery policy is located on the Shop Page. We will always leave the arrangement on the doorstep if your recipient isn’t present at the desired delivery location. If you would like to request another delivery time a $15 delivery fee will be charged to your account. Please plan accordingly for all Deliveries. Thank you.

Hotel Delivery Safety Policy:

We will not deliver directly to Hotel Rooms unless you plan a Room Service event. For the Safety of our Staff, we ask to meet in a public area such as the Lobby. We will not make any exceptions, we value the lives of each member who works for Flower Avenue. If there is no response in a timely manner, we will leave Order at the receptionist, front desk, or Bell Desk. If they don’t allow drop offs then we will schedule another time to deliver which will lead to a $15 charge on your account.